The 30-Day Wear Test

Every Sanamere device comes with the 30-Day Wear Test. You have 30 days from delivery to decide whether it fits your routine.

How to return a device

Email Support@sanamere.com before sending anything back. We will confirm the return route for your device so it does not get lost in the post. Returns sent without contacting us first may not be accepted.

Condition

The device should be returned in reasonable condition, with all included parts and packaging. We do not require the original box to be perfect, but we do need the device and its controller back.

Return shipping

Return shipping is paid by the buyer. We will confirm the address and any label arrangements when you contact us.

Refunds

Once we receive and inspect the returned device, we will refund the original purchase price to your original payment method. This typically takes 5 to 10 business days after the return reaches us, depending on your bank or card issuer.

Exchanges

We do not process direct exchanges. If you would prefer a different device, return the original for a refund and place a new order.

Items not eligible

Devices that are damaged through misuse, missing major parts, or returned after the 30-day window may not qualify for a full refund. We will tell you before any partial refund is issued.

Questions

Contact Support@sanamere.com and we will walk you through it.