Shipping

Free shipping · Estimated arrival: within 7 days on every order.

Where stock ships from

Most wearable devices ship from an overseas facility. Some products may ship from a U.S. facility. Your dispatch email will show the route and tracking details for each parcel.

Tracking

We email tracking as soon as your order leaves the fulfillment facility. Delivery timing can vary by carrier, destination, and customs.

Dispatch

Orders are typically dispatched within 1 to 2 business days. You will receive a confirmation email with tracking information once your order is on its way.

Customs and import duties

If a parcel crosses a border, it may be subject to customs processing, import duties, or local taxes. These charges are the buyer's responsibility and are not included in the price you pay us.

Multi-item orders

If you order more than one item, your order may arrive in separate parcels. Our fulfillment partner consolidates lines that ship from the same warehouse and splits the rest. You will receive tracking for each parcel that ships.

Lost or delayed parcels

If tracking has not updated or your order appears delayed, contact Support@sanamere.com with your order number and we will look into it.

Address errors

Contact us as soon as possible if you entered the wrong shipping address. We cannot change the address once an order has left the fulfillment facility.